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Studio & Spa Policies
To ensure a great service, please take note of our store policies. If you have any questions, feel free to give us a call.
Policies may be subject to change with or without notice.
Etiquette
No children are allowed unless being serviced.
Please do not bring in outside food or beverages.
No additional guests are allowed to sit in on your appointment unless they're being serviced.
Please no loitering outside of the studio or in the parking lot.
Appointments
A credit card on file is required to secure all appointments.
First time clients, please arrive to your appointment 15 minutes early to complete client intake forms.
Please silence your cellphone while being serviced.
During your appointment, please secure all your belongings. We will not be held responsible for any lost or misplaced items.
Please inform your esthetician of any medications you're taking.
Clients under the age of 17 must be accompanied by a parent or guardian and have written consent to be serviced.
Makeup clients, please ensure your skin is cleaned and moisturized. We pre-cleanse prior to service, however any removal
of heavy, waterproof makeup will result in an extra charge.
Cancellations
We are an appointment-only based center. Timely arrival to your appointment will ensure you receive the best service possible. Late arrivals will be allowed to complete their service if they are less than 15 minutes late, however the service will end during its scheduled time. If the service was not completed to your satisfaction, we will not be held responsible. If you are more than 15 minutes late to your appointment you will be marked as a no-show and charged the full price of your service. We make special accommodations and reserve your requested appointment time especially for you. Please make an effort to arrive to your appointment on time.
Should you need to cancel, we ask for a courtesy 48-hour notice. Our cancellation policy goes into effect for any appointments cancelled less than 24-hours before the scheduled service. 50% of the dollar amount of your service will be charged if your appointment is cancelled or changed to a different day/time with less than a 24-hour notice. 100% of the service will be charged for no-call, no shows. A credit card on file or a $25 non-refundable deposit is required to secure appointments. Any deposits will be deducted from the service cost. To be rescheduled after any no-call, no show appointment, a non-refundable $25 re-booking fee (not to be deducted from the service total) will be required to re-book in addition to having a credit or debit card on file.
Refunds
Refunds will be given for any purchased items that have been unopened and unused.
Refunds may be given for services upon investigation of the circumstances surrounding the services.
No full or partial refunds will be given for unsatisfactory experiences due to client's tardiness.
Any paid deposits will not be refunded.
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